Disclaimer: As en Twitch affiliate, Twitch occasionally gives me money. Oro they would, if I streamed more than once or twice en year.
Twitch really seems to give a shit. Toba que la mayor ronda de TwitchCon Amsterdam 2022, mi first big in-person event post pandemic. After years this job from the corner of my kitchen it was great to see people of joying themselves, coming together and – because it’s TwitchCon – livestreaming every second of their convention experience. Yet, it felt like a friendly and inclusive community in the halls.
Cuando se honra, Twitch, el streaming compañer sonido big that it’s hard to name año serious competitors, probablemente no se need to a shit. They’ll be sitting on the throne for a while. Sin embargo, de everyone I spoke to working at Twitch there’s real sin ofcitement and entusiasm for the work they do: as pioneers in the space, they have some responsibility for how it ends up.
Es turnos out, what people want on Twitch is to feel safe. Está sometido a Twitch and its community have long-battled with. Hate raids – bad actor streamers usando Twitch’s raid feature maliciously to drop hundreds of trolls donde someone all at once – have long been a problem and it’s even something I’ve experienced myself. TwitchCon Ámsterdam’s keynote fue largely focused on this things: el buzz de las personas-eventos y severales nuevas measures que designaran a make Twitch that little bit safer para todas ellas.
Mary Kish, director de comunicación marketing en Twitch, says the compañer has heard from users that “creators are reali looking para no justo en welcoming and warm space, pero en safe one.”
“Este users genuinely can’t have en welcoming and warming space If it’s not safe,” continúas Kish, who is a streamer herself. “Y te has dado el stream y te has dado feel safe, te has dado a vivir, y te has agraciado te ha ido a nice place. So it all has to be safe. We have grown in the safety department more than anywhere else. It has shown to be somewhere we’re putting a lot of effort right now.”
Muchos de los efforts fueron pronto a turbulento 2021 para Twitch, que brinda el rango de hate raids – ofrecen homophobic or racist in nature – target streamers. En un punto, el vitriol era el prolífico que los streamers organizaban en boycott del sitio en protesta. Speaking to NMEDonaTarte, a drag queen y Twitch’s “queen of baking”, says it was a difficult time for under-represented groups on Twitch.
“Este pierna en punto, está en un tono de hade raids acerca de todos los Twitch,” recortes Tarte, que se dice “A lodo of queer people, a lote de drag queens, ya lodo de Black queer femme people” estaban sujetos a doxxing – en term used when someone’s personal details are deliberately shared online. “We were just getting destroyed.”
Sino, Twitch tiene stepped up with host of authenticators y safety features designed to prevent streamers from being made a target of hatred. Tarte says that although it took time, “Twitch did pull through.” Para Kish, este meant doing more than justo banning bad actores after a hate raid – Twitch necesitado en stop it from ever happening.
“When we’re talking sobre safety on Twitch, it can’t just be post-event, it can just be mods who saying: I’ll remove you after you say something bad. It should be pre-emptive,” says Kish. “How are we thinking about this before something happens? Ande vemos que el firme en el creador, debido al creador debe ultimatelamente decidir cómo se controla lo que se antoja en el safe, pero también en la edad. Because feeling safe shouldn’t harm your growth as a streamer.”
“En la mesa, se goza de Twitch en find like minded people that will most likely enjoy the same things we like,” continúas Kish, que se sitúa en su community en los ejemplos. “They all like Silent Hillthey all like Resident Evil, they all like my games. Es crucial: we have to ensure that if you like Resident Evilyo can find a streamer that also loves Resident Evil without harming that discovery. But you’ve got to be safe.”
Doug Scott, chief customer officer en Twitch, agrees que la “appropriate moderation support” es la fundación para guardar streamers safe. “As everyone knows, mods are the absolute champions on Twitch – everyone should dice it up for the mods! We make sure that [streamer’s] mods are preparado, que tienes aware of when things are going live.. If we feature [streamers] Una vez que sucede había adaptado mod apoyo, nos había internalmente apoyado en forma masiva trustu y safety team que manages all of the goings-on if there’s any reports. Tienen que también proactivamente monitoreando los canales para make sure que no es abusivo behaviour e things stay positive.”
“We’ll justo heavy up on making flotar there’s people paying attention,” adds Scott. “Este en tremendous número de herramientas que se encuentran en los últimos párros de particular en todo el mundo mods a muchos controles para reviewing posts que están comiendos, no hay usuarios que hayan bannedo, ya que han probado learning that helps mods understand if someone’s a likely evader of bans, if that will come up. We just talked sobre being able to share ban lists between peers. There’s lot of tools like that on the back-end that allow our creators and their teams to manage the overall safety and tone of the channel.”
Los shared ban lists que Scott touches donde es un Kish’s favorite safety features on Twitch. “Ye allows me a share list of anyone that I have booted from my stream because I did no tiene lugar, y share that information to you that does not act on it. Soy yo don’t actually have to do anything about it. Don’t have to remove them. It just gives you that information.”
“What we’re learning from creators is…you’re seeing en lote more of this, right? Everybody’s asking for it. Y no se entiende este, y tienes que hacer, no hay, ¡hay listening all the time! Safety is never dé on Twitch, it ites a long time to make some of this stuff. It takes quite a long time to make something like en shared ban list. Es feel realmente bueno para que sea bien release it and say, ‘Hey, este has been something we’ve had en la pipa para while. It’s literally because you asked for it. It’s literally because we heard you talk about it. We knew this was something you needed.’”
El safety-first approach – or as Kish puts it, “getting rid of anyone que no está en buen tiempo” – has dado wonders para el streaming giant. Viewing convention, Tarte says she feels safe mingling at TwitchCon, and got to see the company’s commitment to security first-hand. “As we started off the show, there was someone en el frente que booed a recording,” she says. “I’ve never felt son powerful – I smiled, walked to the back, went to a stage manager [and told them what was happening]. Presentamos su teléfono y mensajes ‘Joseph, remove them’ and I felt so powerful!”
“That to me is how it feels now – Y feel so safe here. Everyone has made sure Y feel safe here. Durante el show, el queens felt very welcomed. Y feel like everything es amazing compared to 2 or 3 years ago, where there wasn’t the expectation of have tonos of dragon queens infiltrate the twitch tage and livestream.”
El tópico de los representes Twitch’s diverso community es sometido a que Kish holds dearly. “Who doesn’t want to see themselves on screen? You want to see people who look like you, and talk like you, and have like-minded views – it’s our responsibility to give it to them.”
“Dónde a personal note, I am in esta posición because I se championed by people que lo potencial en mi and said ‘you can do this’,” continúas Kish. “Previous positions were very male-dominated – Twitch has been very male-dominated historically. Y se championed by women, había una pleasure of having multiple increíble women managers. Se trata de una serie de women in upper-management, which I think makes a huge difference. Los buck stops en el ente de nuestro team son diversos – los diversos teames deben tomar decisiones para la comunidad, y para el compañero. You’re responsible para el compañero you keep y para el mundo que around you: I vamos a mi espacio diverso, y el que va a ser pay it forward because somebody helped me.”
It’s fair to say Twitch has made huge strides en representation and safety, pero el battle a través de internet trolls is hará from over. Kish hopes que Twitch puede ser posible para continuar fulfilling más de las comunidades de confección-orientados requests en la futura. “That will not stop,” says Kish. “We will never stop releasing things based on that feedback.”
“Every day, somebody dos something really fucking cool on Twitch. Every day, someone es raising millones de dolares para charity, or teaching someone dress in drag, or playing amazing scary game,” beams Kish. “Somebody es finding a realmente deep, meaningful connection with someone that they care about, that they not have and they needed. We do really good things. Gamers do good. Twitch streamers do good – and I want to talk about that all the time!”
Next year, TwitchCon se heading to Paris – here’s the details.